CCWB Learning Hub: Gathering Client and Community Perspectives

This Engagement Guide walks you step-by-step through the process of planning your engagement activities.

This process produces a clear implementation plan, and includes setting engagement targets and timelines.

We’ve simplified it into 4 key steps:

The Guide also includes an appendix with key information to help guide decision-making as you develop your engagement plan.

Engagement Guide and Light-Touch Engagement Tools

Looking for a place to start?

If you have a group that regularly meets, you may be able to ask clients to individually step aside for 5 minutes to fill out an emoji wheel, postcard, or empathy map. You can also ask them to fill it out just before or just after the session.
If you have clients that come in for regular appointments, you may offer them the opportunity to participate following their appointment.
If you want to connect with folks that don’t regularly access your services, you may want to think about a different location—where they are going anyway—at which you may be able to connect with them.