Hundreds of health care, behavioral health and human services professionals who wanted to position their organizations for success joined us at “Hitting the Mark” in Buffalo and Syracuse, NY.
In a rapidly changing marketplace, hundreds of health care and human services professionals who wanted to know how they can best position their organizations for success attended “Hitting the Mark: Achieving Success through High Quality Services and Financial Sustainability,” November 12 and 13, 2013 in Buffalo and Syracuse, NY.
The event was designed for leadership teams from health care, behavioral health and human services organizations from throughout western and central New York.
In a morning session, facilitated by Health Foundation President Ann F. Monroe and Anthony L. Suchman, M.D, MA, FACP, physician, organizational consultant and clinical professor at the University of Rochester, participants heard the perspectives of consumers and health plans and participated in discussions focused on three main influences on an organization’s future:
● Clients/Consumers/Patients/Customers
● “Buyers” of services (health plans and other purchasers)
● Organizational attitudes and strategies for managing change
In the afternoon, attendees gained practical, hands-on tools they can use through four different interactive workshops, in two concurrent tracks, “Strengthening Your Customer Focus” and “Organizational and Financial Stability.”
Videos: https://vimeo.com/album/2620506
Documents:
Workshop Presentation: “Meeting Customer Needs,” Robert J. Stevens, president, Health Centric Marketing Services
Workshop Presentation: “Creating a Customer-Driven Culture”
Paul Tesluk, professor of organizational behavior and academic director of the Center for Leadership and Organizational Effectiveness, State University of New York at Buffalo
Workshop Presentation: “Understanding your Current Organizational and Financial Stability”
Gregory A. Robinson, director, Health Centric Marketing Services
Workshop Presentation: “Options for Long-Term Organizational Structures”
Bram Briggance, founder and principal, Briggance Consulting